Terms of Use


Sovereign Hotel makes information and products available on this web site, subject to the following terms and conditions. By accessing this site, you agree to these terms and conditions. Sovereign Hotel reserves the right to change these terms and conditions, and the products, services, prices, and programs mentioned in this site at any time, at its sole discretion, without notice. Sovereign Hotel reserves the right to seek all remedies available by law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.



Sovereign Hotel does not accept liability for the topicality, accuracy, completeness or quality of the information and material provided unless the mistake occurred intentionally or through gross negligence. This refers to any loss, additional costs or damage of any kind suffered as a result of any use of any information and material Sovereign Hotel provides on its web sites. All offers are not binding and without obligation.



Sovereign Hotel has no influence on the design and contents of third party material linked or referred to from its web sites. Therefore, Sovereign Hotel expressly distances itself from such kind of material and rejects responsibility for any contents provided by third parties – unless it has full knowledge of illegal contents and would be able to prevent the visitors of its web sites from viewing those pages.



The Layout of the web sites, diagrams, pictures and logos used and the collection of individual contributions are protected by copyright. Any duplication or use of objects such as diagrams, pictures or texts in other electronic or printed publications is not permitted without Sovereign Hotel agreement.



This disclaimer is to be regarded as part of the internet publication which you were referred from. If any of the terms and conditions should be determined invalid by reason of the relevant laws then the remaining terms and conditions remain uninfluenced by this fact.



Unless negligence by Sovereign Hotel is proved, Sovereign Hotel will not be held liable for injury to person, or damage to any property of any Customer or person staying/visiting the hotel and or its general facilities and area.

The hotel will not be held liable for loss of property of any customer staying/visiting the hotel.

The Sovereign Hotel can not be held responsible for any damages, injury or losses occurring as a result of an act of God, such as weather calamities, earthquakes, floods, famines and any other natural disasters. Sovereign Hotel can not be held responsible for any damages, injury or losses occurring as a result of man-made disasters such as wars, riots, uprisings and any other man-made calamities.



Reservations are only legally binding after they have been confirmed by Sovereign Hotel via email. Credit card details must be provided as a means of security when booking online. These details are treated as confidential and merely serve as a booking guarantee. No advance charges are made. The hotel reserves the right to carry out credit card authorizations.

In the event of a no-show or cancellation, cancellation fees may be charged (see below). By accepting the General Terms and Conditions, you give your express consent for cancellation fees to be charged to your credit card

  • Check-in time: 2.00 pm
  • Check-out time: 10.00 am weekdays, 11:00 am weekends
  • Late check-out: a charge of 2500 kshs will be applied
  • Cancellation policy: Reservations can be cancelled at no charge when cancelled 48 hours or more before guest’s scheduled arrival
  • Last minute cancellation (cancellation within 48 hours of arrival) will be charged at 50% of the room rate applied
  • No Show will be charged full rate unless a credible written justification can be produced



The charges payable by the Client shall be detailed in writing by The Sovereign Hotel. If no charges are specified or additional and varied Services are provided to the Client, the Client shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between The Sovereign Hotel and the Client for the provision of the Services. The Sovereign Hotel may vary the Standard Charges from time to time. All charges quoted to the Client for the provision of Food and Beverage Services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.



The payments to The Sovereign Hotel to be made by the Client (including Deposits) are to be made on the date(s) and in the amounts to be calculated as specified in the Schedule. If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of The Sovereign Hotel. Any additional charges due to The Sovereign Hotel from the Client for the Services shall be paid by the Client on presentation of an invoice. Advance to The Sovereign Hotel Rate: For room reservations made using the advanced purchase rate full payment will be taken at the time of booking. The client is deemed to have authorized the settling of all outstanding charges which can be processed by the Hotel using any credit or debit card details held on file. All charges are to be settled prior to the client leaving the hotel. Guests paying through corporate accounts must sign their final bill before departure.